Technical Info


Procedure of turns up to our routes:

NEW YORK SWITCH (NYC)

Send H.323 traffic to the following load-balancer IP addresses*:

Primary: 69.42.164.162
Secondary: 69.42.164.163

ADD the following IP addresses to the access list of your (or your customers) gateways:
 
Range: 69.42.164.164-179

SALT LAKE CITY SWITCH (SLC)

Send H.323 traffic to the following load-balancer IP addresses*:

Primary: 166.70.242.33
Secondary: 166.70.242.34
Send SIP traffic to the following IP addresses:
Primary: 166.70.242.65
Secondary: 166.70.242.66

ADD the following IP addresses to the access list of your (or your customers) gateways:

Subnet: 166.70.242.64/255.255.255.192
Subnet: 166.70.242.32/255.255.255.252
-OR-
Range: 166.70.242.65-126
Range: 166.70.242.33-34
-OR-
166.70.242.33
166.70.242.34
166.70.242.65
166.70.242.66
166.70.242.67
166.70.242.68
166.70.242.69
166.70.242.70
166.70.242.71
166.70.242.72
166.70.242.73
166.70.242.74
166.70.242.75
166.70.242.76
166.70.242.77
166.70.242.78
166.70.242.79
* NOTE: Some obscure originating VoIP equipment may be incompatible with the load-balancer. If calls sent to the load-balancer IP addresses do not appear in the system logs anywhere, and the configuration has been verified to be correct, try sending direct to SIP IP addresses defined above (also H.323 capable) to see if this resolves the problem. If calls continue to fail, please contact support.


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